Housing York Inc. Guide for York Tenants

Imagine a place where dreams take root and aspirations flourish, where the warmth of a secure and comfortable dwelling embraces those in need. Housing York Inc. serves as the bridge, connecting the vibrant community with affordable housing options designed to meet diverse needs and inspire hope. With unwavering dedication, this housing corporation works tirelessly to bring peace of mind to individuals and families with limited financial resources.

Welcome to the world of Housing York Inc., a beacon of hope and provider of affordable housing solutions in the heart of York Region, Ontario, Canada. Nestled within this bustling region, Housing York Inc. stands as a steadfast guardian, committed to ensuring that individuals and families from all walks of life have a place they can proudly call home.

Housing York Inc. Tenant Information

Nestled within the vibrant tapestry of York, there exists a sanctuary for those seeking solace amidst the bustling urban landscape. Housing York Inc., a beacon of unwavering support, extends its warm embrace to tenants with open arms, championing the values of compassion and community.

Within this haven of dwellings, each tenant becomes a cherished member of a dynamic tapestry, interwoven with diverse backgrounds and stories that breathe life into every hallway. Housing York Inc. celebrates the kaleidoscope of cultures that grace its thresholds, fostering an atmosphere where differences are accepted and embraced.

In the hallowed halls of Housing York Inc., tenants are not mere occupants; they are the heart and soul of a living, breathing organism, a testament to the power of community and belonging. With Housing York Inc. Tenant services as their trusted guide, tenants embark on a journey that transcends mere habitation, discovering a place where dreams take flight and memories are etched in the fabric of time.

Tenant Rights and Responsibilities in Housing York Inc

Here are the liberty and duties that are offered and monitored by Housing York Inc. For tenants in Canada, it is important to be aware of the same. Have a look:

Lease Norm

It is crucial to thoroughly review your lease agreement, which outlines the privileges and obligations you have as a tenant. The lease serves as a safeguard for both you, the tenant, and Housing York, the landlord. Should you have any inquiries regarding the terms of your lease, we encourage you to reach out to your Property Manager for clarification and guidance.

Visitors Norm

Kindly remember that you bear the responsibility for the conduct of your visitors. When you have guests, it is essential to demonstrate respect for the regulations, rules, and fellow residents within your housing community. By adhering to these guidelines, you contribute to maintaining a harmonious living environment for everyone involved.

Smoking

As a tenant of Housing York, it is important to be aware of the smoke-free policy that was agreed upon when you signed your lease. This policy prohibits smoking indoors, in the yard, and on the balcony, not only for you but also for your guests. Additionally, smoking is strictly prohibited in any indoor common areas, such as hallways, stairwells, lounges, and elevators. When smoking in outdoor common areas, it is required to maintain a distance of at least five meters from windows, doors, and vents.

While a majority of Housing York households are already nonsmoking and there is strong support for smoke-free buildings, it will take some time before all buildings become completely smoke-free. This is because older leases signed before the implementation of the smoke-free policy in 2014 did not include a no-smoking clause. Therefore, some households, including balconies and yards, will still allow smoking until new leaseholders move in.

Complaints & Feedback

Check out the steps to file any complaint or provide feedback by reaching out to the Housing York Inc personnel:

Step 1: Direct Communication with Initial Contact Point

In order to expedite the resolution of complaints, it is recommended to first approach the person or department from where the service request originated. For instance, if there was a delay in the arrival of a repair person or superintendent, it is advisable to approach the superintendent directly for a swift resolution. Similarly, if you have a complaint related to a document received from the office, it is best to contact the staff member who initially sent it to you.

Step 2: Reach out to your Property Manager

If your complaint cannot be resolved through the initial contact, the next step is to get in touch with your Property Manager. The Property Manager possesses comprehensive knowledge about your building, the residents, and the community. They prioritize the effective management of the property and tenant services. If you have any concerns or complaints, do not hesitate to inform your Property Manager.

Step 3: Escalate to the Manager of Operations

If your complaint remains unresolved even after contacting the Property Manager, you have the option to escalate the matter to the Manager of Operations. They have the authority to address and handle escalated complaints. In the event that your complaint still remains unresolved, please reach out to the Director. 

Note: For contact details of staff members, refer to the Housing York notice tenant and landlord board in the common area of your building or contact- 1-877-464-9675.

Housing York Inc. Tenant Application Process

Learn how to get a subscription to the incredible Housing York Inc. digitally: 

Create a New Account:

• Sign up using your email address and create a password with a minimum of 10 characters.
• Opt-in to receive emails to stay updated on your application status.

Complete the Online Application Form:

• Fill out all sections of the online application form accurately.
• Ensure that you sign the online application, as it is a mandatory requirement for successful registration.
• Refer to the provided guide on how to sign your online application for assistance.

Scan and Submit Supporting Documents:

• Scan and submit proof of status in Canada for each member of your household.
• Include the most recent Notice of Assessment for each household member aged 18 or older.

Review and Submit:

• Double-check all the information provided in the application form for accuracy and completeness.
• Once you are confident that all details are correct, submit your application.

Await Application Processing:

• After submitting your application, it will undergo processing by Housing York Inc.
• Expect updates and notifications regarding the progress of your application via email.

Note: Remember to keep copies of all submitted documents for your records.

Eligibility Criteria for Housing York Inc.

Eligibility Criteria to unlock before applying for Housing York Inc are mentioned below:

Age Requirement:

• At least one member of the household must be 16 years of age or older.

Residency Status:

• All household members must be Canadian citizens, permanent residents, or have refugee claimant status.

Clear Financial Record:

• No outstanding debts to former community housing providers should exist.

Legal Status:

• Household members must not be under a deportation, departure, or exclusion order to leave Canada.
• No convictions related to rent-geared-to-income assistance or offences under the Housing Services Act (HSA), the Social Housing Reform Act, or the Criminal Code in relation to rent-geared-to-income assistance.

Income Limit:

• The annual household income from all sources must be below $80,000.

Asset Limit:

• The total value of assets owned by the applicant and all household members above the age of 16 must be below $75,000.
• Assets include bank accounts, investments, and real estate, while certain assets like Registered Retirement Savings Plans, Registered Education Savings Plans, and Registered Disability Savings Plans are exempt but must still be declared.

Independent Living:

• Applicants should be capable of living independently, with or without support.

Note: These are the basic eligibility requirements, and additional criteria may apply during the application process.

Types of Rent in Housing York Inc. Properties

Below are the rental models available for Housing York Inc guests: 

Market Rent:

• Market Rent refers to the rental amount charged to tenants, which is comparable to rents in the private sector.
• Tenants paying market rent have the option to apply for rent-geared-to-income assistance by joining the waiting list.
• The waiting list operates on a first-come, first-served basis, and the waiting period typically spans multiple years.

Rent Geared-To-Income (RGI):

• Rent Geared-To-Income (RGI) is the rent calculated based on approximately 30% of the gross household income.
• RGI assistance is subject to annual review, ensuring that the rent aligns with the household's income.
• It is important to note that any changes in household income throughout the year must be reported to Housing York within 10 days, as mandated by legislation.

Housing York Inc. Maintenance and Repairs

In case of any maintenance or repair issues, Housing York Inc property provides assistance in two ways: 

Regular Maintenance in Working Hours

Fill out a Maintenance Request Form, located in the lobby, laundry room or Building Superintendent’s office. 

Maintenance Emergencies in Working Hours

Contact your Building Superintendent @ 1-877-464-9675. 
Post working hours/weekends @ 1-866-308-2226.

Moving Out of Housing York Inc.

When planning to move out of your unit, it is essential to adhere to the moving-out policies set by Housing York Inc. The first requirement is to provide written notice to the Property Manager, giving a minimum of two full months' notice. The final day of your tenancy will be the last day of the second month.

Once your notice is received, Housing York Inc will send you an acknowledgement letter outlining your responsibilities and will schedule a pre-move-out inspection. It is crucial to remember that if you are responsible for paying utilities directly, you should inform your utility companies about your move-out date to ensure they can prepare your final bill accordingly. By following these policies, you can ensure a smooth and well-organized transition when moving out of your Housing York Inc unit.

Tenant Resources and Support Programs Offered by Housing York Inc.

Here are the tenant improvement resources and support provided by Housing York Inc in defined ways:

Housing with Supports:

• Provides housing and daily meals for individuals requiring supervision in their daily living activities.
• Offers permanent homes for residents in need of ongoing support.

Financial Assistance:

• York Region Subsidised Housing provides financial support for individuals who are unable to afford the full cost of housing.
• The assistance covers the following:

• • Cost of staying at home.
  • Monthly allowance to cover personal needs and expenses.
  • Expenses associated with special services provided at the home.